Patient Rights
Responsibilities
Patient Rights
- To be informed and educated in a language that you can understand.
- To receive medical advice and treatment which fully meets the currently accepted standards of care & quality.
- To be given a clear description of your medical condition, estimated cost of treatment and to involve you in decision about your care.
- To have your privacy & dignity and your religious and cultural beliefs respected.
- To have information regarding your medical condition kept confidential.
- To have information of your care providers.
- To have a safe and protected environment for you & your relatives.
- To make suggestions & voice complaints.
- To refuse treatment.
- To have access to your clinical records.
- To be protected from physical abuse and neglect.
- To obtain informed consent from you before any procedure/ surgery/ treatment/ anesthesia/ initiation of any research protocol/ blood & blood product transfusion.
- Right to seek an addition opinion regarding clinical care, if required.
Responsibilities
- Provide complete and accurate information about his/her health, including present condition, past illness, hospitalizations, medications, natural products and vitamins and any other matters that pertain to his/her health.
- Provide complete and accurate information including full name, address and other information.
- To ask questions when he/she does not understand what the doctor or other member of healthcare team tells about diagnosis or treatment.
- He/she should also inform the doctor if he/she anticipates problems in following prescribed treatment or considering alternative therapies.
- Abide by all hospital rules and regulations given in patient information brochure, more importantly;
- Comply with the no-smoking policy.
- Comply with the visitor policies to ensure the rights and comfort of all patients. Be considerate of noise levels, privacy and safety. Weapons are prohibited on premises.
- Treat hospital staff, other patients and visitors with courtesy and respect.
- To be on time in case of appointments. To cancel or reschedule as far in advance as possible in case of cancellation or rescheduling of the appointments.
- Not to give medication prescribed for him/her to others.
- Provide complete and accurate information for insurance claims and work with the hospital staff and doctors to make payment arrangements.
- To communicate with the healthcare provider if his/her condition worsens or does not follow the expected course.
- To pay for services billed for in a timely manner as per the hospital policies.
- To respect that some other patients medical condition may be more urgent than yours and accept that your doctor may need to attend them first.
- To respect that admitted patient and patients requiring emergency care take priority for your doctor.
- To follow the prescribed treatment plan and carefully comply with the instructions given.
- To accept, where applicable, adaptations to the environment to ensure a safe and secure stay in hospital.
- To accept the measures taken by the hospital to ensure personal privacy and confidentiality of medical records.
- Not to take any medications without the knowledge of doctor and healthcare professionals.
- To understand the charter of rights and sleek clarifications, if any.